.

2/03/2007

IE7 - Vista: "Internet Explorer has stopped Working"

This one was a bitch. All of a sudden for no reason at all, out of the blue, I get this dialog "internet Explorer has stopped working". I didn't install any new software, crap- I didn't do anything!

So here I am using FIREFART to go on the internet and find out what to do! Damn! Good thing I've got the sucker on the same machine (I'm not "anti-Firefox", i just don't use it that much except to check my page renderings).

The Fix



The fix (at least for me):

1) Go into Control Panel, and choose "Internet Options".
2) Under the "Advanced" tab, press the "RESET" button at the lower right:



Don't ask me why this happens, or why the fix works. That's a BUG, D00D - I don't care how you slice it!

109 Comments:

Blogger tmegerian said...

Thanks, you da man! I tried a few other suggestions from others (repair office, etc), and they didnt' work, this did the trick.
Don't know why it happened though. The only change we made was to add my computer to my work domain.
thanks again Peter.
tom

12:16 PM  
Blogger tmegerian said...

hi again peter...
the problem keeps happening everytime i log on...i have to keep resetting....has this happened to you?

10:38 PM  
Anonymous Anonymous said...

if you installed any toolbars or ie apps, remove them and reboot. this might help. i know that 'resetting'ie does this, but i found that vista would not let my installed 3rd party browser apps function properly and frequently produced this ie error.good luck.

5:24 PM  
Anonymous Anonymous said...

Niiiiiiceeee, This really worked... I also tried repair office, with no luck

8:16 AM  
Blogger Mark Travelling said...

Thanks for the tip. It worked, but then happened again. And again. I can't believe they've spent so long making a new version of Windows with such a simple and fundamental glitch. This is serious stuff!

7:24 AM  
Anonymous Anonymous said...

Internet Explorer has stopped working this is happening to hundreds of Vista customers it appears throughout the net. I reinstalled Vista Ultimate again over the top and that worked until all drivers and virus protection where installed then Internet Explorer failed. I was able to create a shortcut to IE7 and run it as Administrator and that works, go figure!

2:10 AM  
Anonymous Anonymous said...

It didn't fix mine which always crashes when I run it on a Vista aovgkmachine I'm accessing using remote desktop-- very bad, and when I tried Technet that's down as well.

5:41 PM  
Anonymous Joey said...

I have the same problem. First everything works fine, then suddenly IE stops working... Just right click and run as administrator works every time for me, though it should not happen.
Joey

4:00 PM  
Anonymous Mr.Byte said...

But its not working for me :-(

2:25 PM  
Anonymous jim said...

thanx guys, had same problem, reset as described worked, but only to run ie once. as someone suggested run ie shortcut as administrator works everytime.

4:54 PM  
Blogger menotu said...

THANKS FOR THE HELP, WITH THE IE 7 ERROR NOT WORKING IN VISTA. YOUR RESET TIP WORKS!

10:38 AM  
Blogger Pablo de Jesús said...

Dangereous, but try to turn off user account control, on control panel!!

10:09 PM  
Anonymous Anonymous said...

i am so angry at ie7. i also got this error message...googling about came up with a few 'fixes' but absolutely nothing worked for me except actually rolling back to a previous restore point. the irony of it all is that the dreaded message was CAUSED by resetting to defaults!! everything was working until i stupidly went and hit reset.

'ie with no addons' did not fix it. resetting again several times did not fix it. using 'run as administator' did not fix it. i had not installed any softwares except 3 which worked perfectly for many hours on the internet until i hit 'reset to defaults'.

10:17 PM  
Blogger Praveen said...

Sir , its a awesome tip, today i used for one of my customers on vista , worked ...thanku for the wonderful stuff on free website

Praveen Joy.

3:02 PM  
Blogger JP said...

Thanks Peter
Seems to have worked a treat. Will keep you posted

11:59 AM  
Anonymous Anonymous said...

Try the following, hope it will help. It work for me. Good Luck!!

Control Panel
Network and Internet
Internet Option
Click on "Security Tab"
Uncheck "Enable Protected Mode"

: )

10:26 PM  
Blogger Michael said...

It has worked about 4 times in a row for me. Thanks for the help.
Mike

11:37 PM  
Blogger Anurag Agrawal said...

fundooo..... restoring the settings from Control Panel => Internet Options worked!! Thanks Dude!!

12:55 AM  
Anonymous Anonymous said...

I have a better fix for this problem

right click IE7 then choose 'run as Administrator'
then go into control panel,User accounts,then click turn User Accunt control on or off.
Uncheck the box ,then choose OK
This worked for me and IE7 workes everytime i click on it

6:24 AM  
Blogger Peter Bromberg said...

This has already been mentioned. "Better Fix" is a relative term. The "Better Fix" only works for some people and not in all cases. A combination may be required.

7:07 AM  
Anonymous Anonymous said...

I was just ready to do a reinstall on this problem and I found your fix on another Google search "just one more time." (I, too, have Firefox as a back-up.) It worked!!!

Bless you and many generations of your children!!

2:36 PM  
Anonymous Anonymous said...

Thanks to all...Disabling the protected mode got me back on the net!

10:47 PM  
Anonymous Anonymous said...

I called HP. Turned out that the problem was a conflict with OmniPage. Disabled it and re-booted and all is now fine; except I need toget an OmniPage update.

10:50 PM  
Anonymous Anonymous said...

Great job!!
Thanks for the great tip!
:)

4:58 AM  
Anonymous Anonymous said...

I had to do the Security Tab thing, but then it worked. They really need a patch for this.

6:58 PM  
Anonymous Anonymous said...

It worked for us! Thanks for the tip. You're a godsend.

UHS Kool Kid

6:47 PM  
Anonymous Azalia said...

It works. After a few hours trying to solve this problem using the Microsoft pages, I saw (using Firefox:)/Google) your comment and finally the bug was removed. Thank you!

11:45 AM  
Blogger Manny said...

thanks for your posting off this issue it was driving me crazy. I tried repairing Office 2007 and disabling phishing filter under advanced on internet options. None of those tricks worked. All i had to do was reset my browser settings back to default. I am also sure this issue came up after I installed Office 2007

8:16 AM  
Blogger Isaac the Lizard-King said...

You rock! Desktop Support here, spent an hour trying to fix this for a user in my office, your solution working right away. Props!

8:28 PM  
Anonymous Anonymous said...

Thanks a Million, It worked!

5:29 AM  
Anonymous Anonymous said...

None of this worked. I wish I would have went with the Mac. At least then, I could AT LEAST GET ON THE FREAKING INTERNET! Right?

2:28 PM  
Blogger Simon said...

The 'Reset' method seems to have worked for me although for some reason I had to do it twice.

Personally I use Firefox 2.0.0.3 on Vista Home and it seems to be stable. I only use IE when I must. This is purely personal choice and because I used to move from Windows PC to Linux boxes and liked having the same browser and being able to share bookmarks.

6:40 PM  
Blogger Ninad said...

Remove omnipage or disable omnipage in startup.

Good Luck :)

6:38 AM  
Anonymous The Kidd said...

Thanks for your posting on the internet explorer problem. I just bought this thing and it kept on shutting off. I was so close to taking it back. Giving the instructions probably just saved my life from my wife. The computer was an early mothers day gift.
Thanks again.
Brett

6:42 AM  
Anonymous Anonymous said...

Thank you!! Gosh the pc worked for the day and then it got all tempremental.

6:37 AM  
Anonymous Anonymous said...

does anyone know what ieuser.exe does? after closing all ie exploreres, this program stays open. when i shut it down through process manager, sometimes my ie explorer starts working again. but not always....very odd.

9:53 AM  
Anonymous Anonymous said...

It worked for me:

Only Having IE "Run as Administrator" did not work, but after i have rested the Advance options it seems to have worked for now. Will keep you all posted if I have anything else later.

7:52 PM  
Anonymous Tom said...

Saved me a lot of time - thenks for posting this

9:15 AM  
Anonymous Anonymous said...

Removing Omnipage from start up worked for me!
Can still use the program without problems, and who needs it running in the background anyway???
Thanks for all the GREAT info!

1:21 PM  
Anonymous Ooze said...

YOOOOOOOW......

thank you very much for this info (^_^)

I haven't think of resetting IE before until I read this blog (^_^)

10:46 PM  
Anonymous Anonymous said...

Wow - thanks for the great tip. It was so frustrating not being able to get online - even though the Windows update Manager seemed to be getting online access!
The reset button worked like a charm.

1:47 PM  
Anonymous Anonymous said...

Peter,
Thanks a million for that blog, I was wasting lot of time, while I was in a hurry , yes it worked.

Problem : I tried to install weather.com desktop tool in vista and IE7 stopped working
Fix : I have reset the settings as shown in this blog.

That's it and Problem solved,
Thanks peter and Good Luck to you.

4:38 PM  
Anonymous Anonymous said...

I had to disable the PROTECT MODE in the internet properties and now it works fine for me.

12:57 PM  
Blogger tanvi said...

thnx........it was a great resolution..........it worked.....u r doin a good job.....

5:24 PM  
Blogger tanvi said...

thnx........it was a great resolution..........it worked.....u r doin a good job.....

5:24 PM  
Blogger tanvi said...

thnx.....u were a great help........i appreciated ur tip...u r doin a good job..

5:26 PM  
Anonymous Anonymous said...

My name is Lamonda and i spent hours trying to figure out why my Internet Explorer suddenly stopped working after installing the newest security updates. I tried all of your suggestions and it STIll did not work. I even tried installing Firefox and it would not connect either. I finally decided to UNISTALL the five or six updates that I installed before the problems started. I then restarted my computer and everything is working just FINE NOW! So...try uninstalling the latest updates if everything else seems 2 not work!!!

5:34 AM  
Anonymous Anonymous said...

None of these methods worked for me I just went back to the last restore point where I could remember doing an update, then BAM I got internet up again.

2:35 PM  
Anonymous Anonymous said...

The only way to stop this is to visit
http://knowledgebase.nuance.com/view.asp?tnID=6906&sQuery=vista

1:15 PM  
Anonymous Anonymous said...

You saved my computer!! Thanks, I was just about to throw it out the window. Worked perfectly for me!

9:04 AM  
Anonymous Anonymous said...

You saved my computer!! Thanks, I was about to throw it out the window! Worked perfectly for me!

9:06 AM  
Anonymous Anonymous said...

Ah! that got it,
thanks

8:59 PM  
Blogger Abi said...

Thanks Peter! This bug rendered my claptop practically useless, except for yahoo. Dont know why yahoo was working, but it wont open any other site. Now it's working again, yehey!

3:01 AM  
Anonymous Anonymous said...

Hi Peter. Thanks so much for your help. But hitting the Reset button cannot do anything to run my browser. I believed that it was the Trend Micro PCCillin 2007 that's blocking my browser to connect to the internet because after unistalling it and shifted to Norton Internet Security 2007, i was able to connect to the internet again.

12:20 PM  
Anonymous Anonymous said...

IE7 on Vista
Shockwave Flash Object (fidbg9c.ocx) causes problems when you visit any of several sites. It is the IE7 EXTENSIONS that usually cause problems. The RESET trick above disables all extensions and temporaily fixes the problem.

One can track down which extension is causing a problem by going to Control Panel > Internet Options - Programs tab - Manage Add-Ons button. Explorer the dialog. Disable all the extensions, restart IE7 and test. This disable will keep the extension turned off. Begin ENABLEING them until you see the problem. Bad extension found. Once you know the publisher you know where to complain.
A Cates

5:41 PM  
Anonymous Anonymous said...

THANK YOU SO MUCH, Dr. Peter! I know barely anything about computers, and my internet browser stopped working - I had a hunch is was because of Vista, found your "fix" and it's now working!!!! I really appreciate you putting this fix out there for folks like me. You've saved me so much time and money!

9:42 PM  
Blogger Andy said...

great stuff now i dont have to use firesuck anymore :) naw firefox is great im just so used to ie

4:55 PM  
Blogger Anthony said...

hi, im running Vista and ALL my browsers have stopped working!!! firefox, IE, opera. im using a wireless, i have tried resetting the modem, the router, my laptop!! my msn messenger works fine and so does bitcomet and limewire!! the only browser that i can seem to use is the one embeded in real player!!! i dont know y. pleas help me

10:20 PM  
Blogger ian said...

hi i have just tried fixing my computer with the way you said to and it fixed it with a treat wish there was many other ppl out there that would be forth comming with their information i had problems and could not fix it properly thought i would do a search an presto you blogf came up so i say thank you.

6:41 PM  
Anonymous Aries said...

Thanks, man.. It worked... Hopefully is will work and i do not need to reset it again. :)

12:26 AM  
Anonymous Anonymous said...

[Qoute]Turned out that the problem was a conflict with OmniPage. Disabled it and re-booted and all is now fine; except I need toget an OmniPage update....[Quote/]

Thanks, removed Omnipage...back to normal.......

11:09 AM  
Anonymous Anonymous said...

My new Vista Home Premium PC was set up in August 2007 and worked fine until a few days ago when it said I had a local network connection but no Internet conection. This happens when the PC is first turned on for the day. It can be temporarily fixed by selecting the "network adapters" in the "device manager" and clicking disable then clicking inable and waiting a few seconds. It will also start working if you reset tha IP number. It only lasts until the PC is shut down. I have found no permanant fix and don't know why this happens everyday.

12:20 PM  
Anonymous Anonymous said...

I tried all the suggestions ans came up with nothing. So far it is only saying windows stopped working and is restarting auto when I go to apple.com for itunes.

1:11 PM  
Anonymous Anonymous said...

I've got IE unable to find any internet connection, meanwhile firefox is connecting fine. Tech support says they can't figure it out, and want me to reformat my hard drive and start over. I'd rather not do that. Any thoughts?

2:07 AM  
Anonymous Anonymous said...

It is a daily inconvenience but it always gets IE's internet connection back.
To reset the network adapter:

1. Click to open Network Connections

2. Right-click the network adapter icon, and then click Disable. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Right-click the adapter icon again, and then click Enable. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Quoted from Windows Help.

11:31 AM  
Anonymous Anonymous said...

For the iTunes question:
Probably just lousy Apple programming for Windows. I downloaded Apple iTunes to set up a new iPod Touch on a Windows Vista PC and it crashed the iPod Touch into an unrecoverable state. The iPod went into a coma and could not be revived. The Vista PC didn't crash but iTunes caused the installation of a Photoshop CS3 update to fail. I had to rollback Vista to a previous state in order to install the Photoshop update. A few days later a friend with an Apple laptop updated her iTunes and managed to recover the iPod from it's near death condition. I downloaded iTunes again and the iPod is now working with my Windows Vista Home Premium PC. Apparently Apple is in a day-to-day struggle to improve it's programming for Windows. Just keep downloading it until they get it right.

2:14 PM  
Anonymous heavy2 said...

Hey Thanks a million for your tip, (internet options) reset- worked great!!! glad i found your post>>>.Tom J.

10:27 PM  
Anonymous Anonymous said...

thanks for that.. you just saved me a big time headache..thx again

9:02 PM  
Blogger Prakash Gomathinayagam said...

I am pulling my hair for 7 days just to make this damn ie7 work. none of the suggested works for me. i should have gone with apple. This god damn netflix player works only in ie. I wish microsoft go to ashes.

9:59 PM  
Anonymous Anonymous said...

It worked! I was getting the same exact error. Thanks so much!

7:31 PM  
Anonymous Anonymous said...

like all same problems, reset worked, for a while. tried all the microsft site suggestions, and very very annoyed by it all. disgusted to find such a common prolem not patched by microsoft. luckily reasonalb computer knowledge permits me to keep reconnecting. common microsft take some responsibility for it, after all you get enough money off us all for it

5:43 PM  
Anonymous Shahid said...

thanks for this site... doing System Restore then Restting Internet Explorer solved the problem..

10:57 PM  
Anonymous Anonymous said...

Thank you so much! My mom was ready to throw her new computer out the window! We are thrilled that it worked.

10:49 AM  
Anonymous Anonymous said...

Thanks, it worked!!

10:51 AM  
Anonymous Anonymous said...

I tried everything...still nothing. I ended up installing Firefox and set that as my default browser. I'm happy now. Crappy product. Something so fundamental about Office and they couldn't even get it to market without issues!

8:23 AM  
Anonymous Anonymous said...

your suggestion to the reset IE worked for me. Thanks a million....Damn you Bill Gates

5:19 PM  
Blogger Mel said...

I'm using Vista Ultimate and other poistings on the Internet did nt work for me. This one did. THANK YOU SO MUCH.
Caution: I had to reenter my list of home pages and reinstall Google Toolbar.

9:02 AM  
Blogger aditya said...

thanx brother i was very upset with this.THANX ONCE AGAIN

11:51 PM  
Anonymous Anonymous said...

At Last!!!!!

Thanks all for this, this has been doin my head in for months, and hadn't found a solution.

Unistalled omnipage....
Hey presto...

All back to normal.

Cheers guys

3:49 PM  
Blogger Aredeeare said...

For those of you who are YahooIE email users, and are victims of the "Internet explorer has stopped working" problem, try this. When in your YahooIE email screen, click on "Tools" (upper right corner of Toolbar), then "Manage Add-ons, then "Enable or Disable Add-ons". Scroll to the Add-ons whose status is "Enabled", click on to select "YahooIE Services Button". Then in the lower-left settings region click on "disable", then click "OK".
This solved my problem with none of the other fixes that I have seen proposed being necessary. Microsoft and Yahoo, you have been driving me nuts for months.
Yours, Aredeeare.

6:52 PM  
Anonymous Anonymous said...

at last a solution many thanks

4:14 PM  
Anonymous Dumindu said...

Good one!!
You saved my time mate. Thanks for the good work. Cheers!

6:59 AM  
Blogger Atul said...

thanks dude.. trick worked.. u know wat might be the cause?? details said_ stack hash failed.. app event: BEX.. any idea??

9:59 AM  
Blogger fat said...

Hey can anyone help me, ive got a computer here and everytime you go to start IE vista comes up saying it needs to restart IE. this happens everytime and you cannot use IE. i then read about resetting IE and that worked!! Once. then the same error msg. so i resetted IE again through the control panel and again it worked once. now everytime i need to use IE i have to first go to control panel and reset IE. i have stopped all addons from starting and it still hasent helped. i have also reinstalled vista quite a few time with no success. can anyone help me.

12:40 AM  
Blogger rea.ottwell said...

Thanks that worked .

6:48 PM  
Anonymous Anonymous said...

Internet Explorer seems too risky to use anymore. :( what a shame. I'm back to Opera/Firefox for now UNTILMICROSOFT PULLS THEIR DAMN SOCKS UP!!!!

5:43 AM  
Anonymous Firesocks said...

I keep getting internet explorer has stopped working. Three messages and one rundll has stopped working message.
The worst thing is I don't have internet explorer open - I DON'T EVEN USE IT ! How is it not working?

3:28 AM  
Blogger Mohammad said...

Thanx for a really annoying error fix post ....

many thanx once again

3:31 PM  
Anonymous Anonymous said...

Thanks, this worked for me after I'd avoided doing this "hard reset" of IE for some time...I think I was afraid doing so would commandeer my browsing away from Firefox, which I use exclusively except for cross-browser checking for my site development. Anyone else that worries about this, don't.

Does anyone else wish MS would make IE compliant? Thanks again!

12:46 PM  
Anonymous DaveyJam said...

I went into msconfig and then stratup and disabled omnipage from running at startup. ie7 now works perfectly

2:44 PM  
Blogger david said...

Thank You, Thank You,Thank You, Thank you!

7:26 AM  
Anonymous Anonymous said...

Thank you Anonymous. It worked when they said:

Control Panel
Network and Internet
Internet Option
Click on "Security Tab"
Uncheck "Enable Protected Mode"

9:08 PM  
Anonymous Anonymous said...

Thank you so much for telling me something that all the experts didnt know

12:59 PM  
Blogger merlin said...

Simple and Perfect....What must Bill Gates think?

7:04 AM  
Anonymous tanicos said...

worked like a charm

here is how to access quick Internet Options from Control Panel in case everything crashes when you try to open it.
click the start button and type there the following command
control.exe /name Microsoft.InternetOptions

2:46 AM  
Blogger Digitalclips said...

Thanks fir Tip, but have any of you guys heard of a Mac? I run both PCs and Macs all day and everyday and my PCs are constant nightmares (such as IE not working) meanwhile my Macs never have any problems ... none! One other thing, I run XP Pro, Vista and Windows 7 on my mac Pro as well and have less problems with Windows on the Mac (in Parallels 4) than on a genuine PC. Go figure!

4:48 PM  
Anonymous Anonymous said...

Thanks to your instructions my sister - whom I guided over the phone - is now convinced that I am a computer wiz kid. It fixed her problems, and I followed up by telling her how to download Firefox. So now she is all set, and everybody is happy.

3:36 AM  
Blogger Stan Laundon said...

It worked for me, too!

I'll tell you something else while I'm on. Because of the problems I had with IE7, I thought I'd try IE8to see if that solved my initial problem. So far, so good - all worked. That is until I tried to upload a photo to my Blog. It didn't work!! All is well again since I followed your tips, IE7 is back and I have just uploaded a new pic on my blog.

Thanks again!

8:07 PM  
Anonymous Anonymous said...

I will give it a try and hope it fixes my associates issue...

Thanks Peter!

4:29 PM  
Blogger Stan Laundon said...

Hi, it's me back again. I thought I'd give you a futher update as my IE7 stopped working again after I enabled three add-ons. After a few trials, with enable and disable, I found the culprit! It was from AVG - avgssie.dll which was the AVG safe search, which I used within Google, along with the McAfee Site Advisor. Needless to say IE7 is fine again. No disrespect to AVG though, this all worked very well together a week or so back! Any ideas or suggestions? Because I did like them both.

4:53 PM  
Blogger Peter Bromberg said...

@Stan, thanks for the info. Of course, now we have IE8 to deal with.

5:08 PM  
Anonymous Anonymous said...

didnt work
Btw myn only does this when downloading ANYTHING i tried to download avg antivirus guess what happens.....*loading....*....*BAM windows internet explorer has stopped working"
i even tried 6 of my favourite games and it popped up again and again NOTHING fixes it
i would be happy just to BYPASS it even if i had to do it 1 billion times

9:20 PM  
Blogger i eat domos said...

WOW!! Thank you so much - I just loathe how Microsoft prevents you from uninstalling their own applications, like IE or Windows Media Player...

It's been driving me crazy for months. Thanks so much! =]

9:11 AM  
Anonymous nithin said...

thanks ma, its a very simple one and really helps a lot of problems. Actually the problem is with my spysweeper software. It did not allow updates. But when I did the reset it asked me for the change and then I did that.

1:46 PM  
Anonymous Anonymous said...

Mate your good " thumbs up "

4:20 AM  
Anonymous josh riddett said...

ok with mine, firefox and ie both stopped working reinstalling firefox didnt work at all, i asked a friend who is a computer tech and he said at work he has seen alot of these and there is no permanent fix, even rolling back the service pack doesnt fix it permently, i downloaded google chrome to a disk on my second computer and it works fine, all you people having the same problems with ie and firefox like me and need internet access JUST USE GOOGLE CHROME UNTIL MICROSOFT FIXES IT, they are working on a update to fix this problem now, even though they are denying the existence of a problem, just hold out, nothing wrong with google chrome some aspects are better than ie

7:36 AM  
Blogger Stan Laundon said...

I used Google Chrome and, in fact,I liked it a lot. However, when I downloaded it, I appear to lose my Menu Bar along the top - File, Edit, View, Favs, Tools ad Help etc....

So, off it came and back with IE7!!

11:31 AM  
Blogger Peter said...

None of these tips worked for me. IE 7 shows no version and IE8 will not install at all.
Frustrated

8:31 PM  
Blogger Peter said...

None of these works for me. IE7 doesn't show a version number and IE will not finish installing.

8:33 PM  

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