Galaxy won't connect to internet when Wi-Fi is on
| If your Galaxy phone shows it's connected to Wi-Fi but can't access the internet, it usually means there's a problem with your router, network settings, or the connection itself; common fixes include restarting your phone and router, double-checking your password, and checking for any network issues with your internet service provider.
Here are a few things to check:
- Basic checks:
- Airplane mode: Ensure airplane mode is off on your phone.
- Router status: Confirm your router is powered on and functioning correctly.
- Password accuracy: Double-check that you're entering the correct Wi-Fi password.
- Airplane mode: Ensure airplane mode is off on your phone.
- Device restarts:
- Restart your phone: Turn your Galaxy off and back on again.
- Restart your router: Unplug your router for a few seconds, then plug it back in.
- Restart your phone: Turn your Galaxy off and back on again.
- Network settings:
- Forget network and reconnect: Go to your Wi-Fi settings, select your network, and choose "forget network" then reconnect and re-enter the password.
- Check for updates: Ensure your phone and router firmware are updated to the latest versions.
- Reset network settings: In your phone settings, you can try resetting your network settings to factory defaults (this will remove saved Wi-Fi networks, so make sure to re-enter details afterward).
- Forget network and reconnect: Go to your Wi-Fi settings, select your network, and choose "forget network" then reconnect and re-enter the password.
- Further troubleshooting:
- Check for network issues: Contact your internet service provider to see if there are any known outages or issues with your network.
- Check for signal strength: If you're far from the router, try moving closer to improve signal strength.
- Advanced settings: If you're comfortable with network settings, you can try adjusting your DNS settings on your phone.
- Check for network issues: Contact your internet service provider to see if there are any known outages or issues with your network.
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